Legal

Refund and Cancellation Policy

Last updated: October 2026

Owner action required: Replace placeholders such as [contact email] with your details before launch, and have the final policy reviewed as needed.

This policy applies to digital products sold by Payday Compass. It is written to comply with the Australian Consumer Law, which provides guarantees that cannot be excluded. Nothing in this policy excludes, restricts or modifies any statutory rights you may have under that law.

Your rights under the Australian Consumer Law

If a product is faulty, not of acceptable quality, or not as described, you are entitled to a remedy. Depending on the issue, this may be a replacement or a refund. These rights sit alongside (and are not limited by) the steps below.

Faulty or not-as-described files

If your downloaded file is faulty or does not match its description on the product page, contact us within 14 days of purchase with your order reference. We will provide a corrected replacement file or, if that is not possible, a full refund.

Change of mind

Because digital products can be copied instantly, change-of-mind refunds for working, as-described downloads are granted at our discretion. We will consider each request fairly. If you are unsure whether the product suits your needs, please review the product page, the free resources, and the compatibility information before purchasing, or contact us with questions first.

How to request a refund or replacement

  1. Visit the Support page and submit a request with "Refund request" selected.
  2. Include your order reference and a short description of the issue.
  3. We will respond with a decision and next steps.

Cancellations

Payday Compass products are one-off purchases, not subscriptions, so there is no recurring billing to cancel. If you have an order that has not yet been fulfilled and you wish to cancel it, contact us as soon as possible.

Response time

We aim to respond to refund and replacement requests within five business days. Response times may vary before launch.

Chargebacks

Please contact us before initiating a chargeback. Most issues can be resolved directly and more quickly through support.

Contact

To request a refund or replacement, use the Support page or email [contact email].